1. Products and Services
We offer personalised embroidery and printing services on a range of apparel, gifts, and accessories. By placing an order, you agree that:
- You are responsible for ensuring all customisation details (e.g. names, sizes, logos, spelling) are correct.
- Artwork approvals must be confirmed before production begins.
- Production will not begin until payment is received in full (unless otherwise agreed).
- From time to time some Goods on the website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs Embroidery Central will contact you within 5 business days to arrange a similar product or full / partial refund.
2. Pricing and Payment
All prices are in Australian Dollars (AUD) and inclusive of GST unless otherwise stated. We accept payments via Visa, Mastercard, PayPal, etc. We reserve the right to adjust prices at any time. Pricing errors will be corrected as identified and we reserve the right to cancel orders with pricing discrepancies.
3. Turnaround Time and Delivery
Standard production time is typically 7-10 business days from artwork approval and full payment, depending on order size and complexity. Delivery times may vary based on location and courier services. We are not responsible for delays caused by third-party carriers.
4. Intellectual Property
All logos and designs provided by customers are assumed to be owned by the customer or used with permission. Embroidery Central assumes no liability for unauthorised use of copyrighted or trademarked material submitted by customers. We reserve the right to showcase completed custom work for promotional purposes unless otherwise agreed in writing.
5. Cancellations and Changes
Orders may be cancelled or changed only if production has not started. Once embroidery or printing begins, orders are considered final and cannot be cancelled.
6. Returns and Refund Policy
Due to the personalised nature of our products, we do not offer returns or refunds for:
- Change of mind
- Incorrect sizes or colours chosen by the customer
- Spelling or design errors approved by the customer
However, in accordance with Australian Consumer Law, you are entitled to a replacement or refund if the product:
- Has a major manufacturing defect
- Differs significantly from the approved artwork or product description
- Is not delivered within a reasonable timeframe due to fault on our end
To request a return or refund, please contact us within 7 days of receiving your order with the following:
- Order number
- Description and photos of the issue If a return is approved, items must be unused and returned in original condition. We will cover return postage only for faulty or incorrect items.
7. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from use of our services. Our total liability for any claim shall not exceed the amount paid for the product or service in question.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the effective date.
9. Contact
Embroidery Central Shop 6, 153 Mann St, Gosford, NSW, 2550. info@embroiderycentral.com.au TEL: 02 4326 1995 Effective Date 11 June 2025